Return Policy

 You must have a return authorization prior to shipping a product to ToyBoxRC.com.
To get a return authorization, email our returns department at returns@toyboxrc.com and provide your name, order number, and the product you wish to return.  A customer service agent will process your request and email you with a return authorization number that you will need to include with your return.
ToyBoxRC must then receive the return within 7 business days as the return authorization is only valid for 7 business days after being issued.

Defects
Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer’s quality control system.  Not to worry, our manufacturers stand behind their products 100%, and request that you contact them directly with any operational problems.  If you receive your radio control product and it appears to be defective, please do not return the products to ToyBoxRC,
Returning Products to ToyBoxRC Will Void the Product’s Warranty. 
You must contact the manufacturer directly using the following customer service contact information:

Nikko America, Inc.
Customer Service: 800-736-4556
Email: help@nikkoamerica.com

Megatech International, Inc.
Customer Service: 888-MEGA-911
Email: info@megatech.com

Venom Group International
Customer Service: 800-705-0620
Email: customerservice@venom-group.com

Non-Damaged Merchandise Returns
You may return any item purchased at ToyBoxRC within 14 days of receipt for a full refund (including shipping).  Unless the product is damaged in transit, ToyBoxRC does not pay return shipping costs.  The following rules apply to all voluntary returns:
The product must be returned unopened.  If the product is returned in other than its original packaging or shows visible signs of use, ToyBoxRc reserves the right to deduct a loss percentage up to and including the full purchase price of the product.  Do not tape or affix notes to the products packaging.  Please place all written correspondence inside the shipping carton.  Once we have received your return, please allow 3 business days to complete processing.

IMPORTANT NOTE:
All non-damaged merchandise returns must be shipped to our returns facility at the warehouse.  We will include that address with your return authorization number.

Damaged in Transit Returns:
If you received an order that was damage in shipping, please contact customer service at 970-481-0560 or email us immediately at returns@toyboxrc.com.  Do not return the item to ToyBoxRc, as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance, because an item has been returned to ToyBoxRC, or its condition of receipt has been compromised, ToyBoxRC reserves the right to deduct a loss percentage up to and including the full purchase price of the product.

DO NOT REFUSE DELIVERY OF ANY ORDER!
If you do, it may be forwarded to the shipping warehouse or the manufacturer, not to the returns facility.  Accept the order and contact the returns department via email at returns@toyboxrc.com.  There is a minimum 20% restocking fee for all refused deliveries, which will be deducted from your refund.
If you are unsure how to handle your return, contact customer service at 970-481-0560 or email the returns department immediately at returns@toyboxrc.com.  We will be glad to assist you in arranging your return.