Return Policy You must have a return authorization number prior to shipping a product to toyboxrc.com. To get a return authorization, call customer service at 970-461-0560 or email our returns department at returns@toyboxrc.com, and provide your name, order number, and the product you wish to return. A customer service agent will process your request and email you with a return authorization number that you will need to include with your return. Toyboxrc.com must then receive the return within 7 business days as the return authorization is only valid for 7 business days after being issued.
Defects Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer’s quality control system. Not to worry, our manufacturers stand behind their products 100%, and request that you contact them directly with any operational problems. If you receive your radio control product and it appears to be defective, please do not return the products to toyboxrc.com. Returning Products to toyboxrc.com Will Void the Product’s Warranty. You must contact the manufacturer directly using the following customer service contact information:
Non-Damaged Merchandise Returns You may return any item purchased at toyboxrc.com within 14 days of receipt for a full refund (including shipping). If the product is damaged in transit, then toyboxrc.com does not pay return shipping costs. The following rules apply to all voluntary returns: The product must be returned unopened. If the product is returned in other than its original packaging or shows visible signs of use, toyboxrc.com reserves the right to deduct a loss percentage up to and including the full purchase price of the product. Do not tape or affix notes to the products packaging. Please place all written correspondence inside the shipping carton. Once we have received your return, please allow 3 business days to complete processing.
IMPORTANT NOTE: All non-damaged merchandise returns must be shipped to our returns facility at the warehouse. We will include that address with your return authorization number.
Damaged in Transit Returns: If you received an order that was damage in shipping, do not open the carton! Contact customer service at 970-481-0560 or email us immediately at returns@toyboxrc.com. Do not return the item to toyboxrc.com, as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance, because an item has been returned to toyboxrc.com, or its condition of receipt has been compromised, toyboxrc.com reserves the right to deduct a loss percentage up to and including the full purchase price of the product.
DO NOT REFUSE DELIVERY OF ANY ORDER! If you refuse delivery, it may be forwarded to the shipping warehouse or the manufacturer, not to our returns facility. Accept the order and contact the returns department at 970-481-0560 or via email at returns@toyboxrc.com. There is a minimum 20% restocking fee for all refused deliveries, which will be deducted from your refund. If you are unsure how to handle your return, contact customer service at 970-481-0560 or email the returns department immediately at returns@toyboxrc.com. We will gladly assist you in arranging your return.
Product availability can change without notice. We are always glad to work with you to locate an alternate item.
